Speedex online store

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Frequently Asked Questions


We charge AED 25 on orders below AED 99. However delivery charges may vary based on location, weight and delivery service.

Yes, there is an option at the checkout to set an alternative delivery address to your billing address.
We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be contacted by the couriers to reschedule the delivery. See delivery information page for more details.
No, unfortunately, our couriers require a signature as proof of delivery; they are unable to leave parcels without one.
If your order is placed before 4 pm on a weekday it will be dispatched next working day. Online orders will be delivered within 3 to 5 working days. (Exclusions apply) Please see our delivery information page for more details.
Standard deliveries can take place anytime between 8 am and 8 pm although you will get a call before the delivery is scheduled from our couriers to get the Time slot for delivery.
All of our products are linked in with our back-end database that takes stock levels directly from the warehouse. All products that have the "In Stock" flag should be in stock and ready for dispatch. If we receive an order and then discover that the item is out of stock we will make every effort to contact to confirm your options on how to proceed.
We will contact you to give you the choice of having one delivery when your order is complete or we can send the items that we have first whilst we wait for the back ordered lines to arrive
If you choose to leave an out of stock item on Back Order we will maintain regular contact with you to update you on its progress. This will include a phone call to confirm its arrival and arrange your delivery requirements.
Yes, we have direct accounts with all major brands and are more than happy to supply other products that are not in our standard range. Please call or email us with your requirements and we will get back to you as quickly as possible with price and availability.
Yes, We use secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.
Yes, you can call our order line on +971 4 339 1929 between 9 am - 6 pm Sunday to Thursday.
The currency accepted would be AED, and the cards accepted for the transaction will be Visa and Master card.
Yes, your Invoice will be supplied with your goods. If this doesn't find its way to you then you can request a copy at any time.
Unfortunately, once you have clicked "Submit Order" your order is sent immediately to our warehouse to be processed for delivery. It is therefore unlikely that we can amend your order at this stage, but you are welcome to call us and if it is possible we will do our best to try.
All our images are either manufacturer’s stock images or images we have created ourselves. From time to time manufacturers may alter products slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.
Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging. Alternatively we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.
Please inform us within 30 days and we will collect and redeliver a replacement item as soon as possible at no additional cost.
If you discover an item is damaged please contact us as soon as possible (must be within 30 days from the date of order delivery) and we will arrange a replacement for you at no additional cost.

The primary responsibility for warranty services rests with the principal supplier or manufacturer. The warranty’s only applicable within the UAE.

To file a warranty claim please email us a copy of your invoice along with a scan of the warranty card (as applicable to Yato, Starex, Makita and Stanley power tools).

You can reach us at [email protected] or +971 4 3391929.

All Yato Hand Tools come with lifetime replacement warranty. If you product is broken either contact us or walk in store for an immediate exchange.

You can call or contact us directly and we can explain the procedure depending on which brand of tool or product you have. Alternatively, in order to speed up the repair process, you can directly contact the respective service centers across the UAE. Please see below a list of the most commonly requested service centers:

For Yato or Starex Power Tools kindly contact us by email or phone or visit any of our stores with a copy of your invoice and warranty card.

Makita Service Centre
Deira : 04-2227138
Al Quoz : 04-3410778
Sharjah : 06-5333658
Abu Dhabi : 02-5556002
Al Ain : 03-7211299

Abu Dhabi - 00971-2-6726131
Ajman - 00971-6-7435725/ 7438317
Al Ain - 03-7216690
Dubai - 00971-4-8127400/ 8127406
Ras Al Khaima - 00971-7-2277095

On the log in page click forgotten password. Enter your email address and we will send you a link to reset your password. Click that link and type your new password

We’re so sorry this happened, but if your order or part of it was cancelled it could have been due to us not being able to verify your payment details, due to technical issues, or if the item was damaged. If you've already made the payment for your canceled items, rest assured we would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at +97143391929

Yes, but only if it’s still being processed by us. You can get in touch with us at +9714-3391929 to amend some of your order details including:

  • Delivery address
  • Contact number
  • Product(s)