Click & Collect is a free service offered by Speedex. If you place your order by 5pm, we will endeavor to have your order ready for you the following day. However, if we are shipping your product(s) from our warehouse, it might need additional time – you'll be notified of how long it takes, when you've selected your store on Speedextools.com
Unfortunately no, we cannot amend your selected store once you have completed your order. If you do wish to change your chosen store, you can cancel your order and place a new one.
Click & Collect is a prepaid service, which means you can only pay online using your credit or debit card
Unfortunately no. If you would like to pay in cash you can have your order delivered to your home or office by selecting our ‘Cash on Delivery’ service at checkout. An additional charge of AED 10 applies on COD
Yes, you can. Once a Click and Collect order has been placed, you can cancel it up until it is invoiced.
To cancel your order, please email our Customer Support team through our Contact Us page or call us on +971 4 3391929 between 9am and 6pm (excluding public holidays). Please note, a cancellation will result in a refund via your original payment method.
You need to either present the SMS you’ve receive or your email confirmation. This can either be printed or on your smart phone or tablet. We will also need to see a form of identification to make sure that we are giving your order to the right person.
This needs to be either:
Of course you can.To make sure the right person collects it, we would need an authorization letter written and signed by you, their valid photographic identification (Emirates ID, passport or driving license) along with the order details to ensure that we are releasing the order to the right person.
We’ll hold your order in store for 4 days, after which we’ll return the order to the warehouse and process a refund. Please note, it may take up to 7 days for you to receive your refund post cancellation of your order.
If you do not collect your order within 4 days, your order will be cancelled. We will refund you on the original payment method used to place your order.
Any of our store staff will be happy to help you to find your way there. You can directly go to the billing counter and share the order number to collect the shipment with a valid photographic identification: driver’s license, original passport or your Emirates ID Card.
Yes, all of our products are available for Click & Collect.
Click and Collect orders can be returned to any Speedex stores. For more details on our returns policy, please click here: Return & Exchange policy