FAQ

Delivery

How much does delivery cost?

We offer 1-2 Working days delivery on orders that’s under city limit throughout UAE.

A delivery charge of AED 25.00 applies for orders weighing under 5Kgs.

1-2 Working days delivery may not apply to some areas (Freezones and Islands).

Please see our delivery information page for full details.

Can I have my order sent to a different address?

Yes, there is an option on the checkout procedure to set an alternative delivery address to your billing address.

What happens if I am not at the delivery address when the delivery is being made?

We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be left a card by the couriers which will have instructions on how to receive the parcel. See delivery information page for more details.

Can my parcel be left in my porch?

No unfortunately our couriers require a signature as proof of delivery; they are unable to leave parcels without one.

When will I receive my goods?

If your order is place before 4pm on a weekday it will be dispatched for next working day delivery. (Exclusions apply) Please see our delivery information page for more details.

What time will my delivery be?

Standard deliveries can take place anytime between 8am and 8pm although you will get a call before the delivery is schedule from our couriers to get the Time slot for delivery.

Stock

Are all of your items in stock?

All of our products are linked in with our back end database that takes stock levels directly from the warehouse. All products that have the "In Stock" flag should be in stock and ready for dispatch. If we receive an order and then discover that the item is out of stock we will make every effort to contact to confirm your options on how to proceed.

If some of my items are out of stock and some are in stock, what happens?

We will contact you to give you the choice of having one delivery when your order is complete or we can send the items that we have first whilst we wait for the back ordered lines to arrive

How will I know when an out of stock item is ready for me?

If you choose to leave an out of stock item on Back Order we will maintain regular contact with you to update you on its progress. This will include a phone call to confirm its arrival and arrange your delivery requirements.

I can't find what I'm looking for on your website, can you get other products?

Yes, we have direct accounts with all major brands and are more than happy to supply other products that are not in our standard range. Please call or email us with your requirements and we will get back to you as quickly as possible with a price and availability.

Ordering

Is your website secure?

Yes, We use secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.

Can I order by phone?

Yes, if you would rather, you can call our order line on +971 4 2218844 between 8am - 8pm Saturday to Thursday. We have trained staff that can not only take your order but also help advise you on the products in our range.

What are the currency accepted for transacting on your website

The currency accepted would be AED, and the cards accepted for the transaction will be Visa and Master card.

Will I get a Invoice?

Yes, your Invoice will be supplied with your goods. If this doesn't find its way to you then you can request a copy at any time.

Am I able to amend my order once it's submitted?

Unfortunately, once you have clicked "Submit Order" your order is sent immediately to our warehouse to be processed for delivery. It is therefore unlikely that we can amend your order after this stage, but you are welcome to call us and if it is possible we will do our best to try.

The picture on the product listing was slightly different from what I received, why is that?

All our images are either manufacturer’s stock images or images we have created ourselves. From time to time manufacturers may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.

Customer Service

Can I return unwanted items?

Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 7 days of purchase if the item is returned to us in its original condition and packaging. Alternatively we can arrange for our couriers to collect from you, however courier charges may be applied for this service.

I have been delivered an incorrect item, what do I do?

We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.

I have received a damaged item, what do I do?

Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, obviously we would cover any courier costs.

What warranty comes with your product?

Not every product we sell is covered by the manufacturer's warranty. The length of warranty should be stated in the product details page. Please ensure that this is done where applicable.

I need to arrange a power tool repair that is within its warranty period, what do I do?

You can call or contact us directly and we can explain the procedure dependent on which brand of tool you have. Alternatively in order to speed up the repair process you can directly contact the Makita Service Centers across UAE.

Makita Service Centre In UAE

Deira : 04-2227138

Al Quoz : 04-3410778

Sharjah : 06-5333658

Abu Dhabi : 02-5556002

Al Ain : 03-7211299

I've forgotten my password, what do I do?

On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you'll be prompted to enter your own password.